PhD Thesis

Title: Bureaucratic Responsiveness to Citizen Demands on Citizen-Reporting Platforms

Expected Completion Date: 2026

PhD Supervisor: James Hollway, Christiana Parreira

Thesis Short Description: Her dissertation examines the variation in street-level bureaucrats’ responses on online citizen reporting platforms. It analyses a large N-data of service delivery complaints and public officials’ responses on the widely-used citizen reporting platforms in Thailand (Traffy Fondue) and Japan (FixMyStreet Japan). The dissertation engages in the inquiry into the evolving dynamics of state-citizen linkages, offering insights into bureaucratic decision-making and the incentives driving state actions.
 

Profile
 

Korakot is a PhD candidate in the International Relations & Political Science Department. With over seven years of experience as a Public Affairs practitioner, she has specialised in parliamentary capacity building and local participatory development programmes. Most recently, she worked as a Monitoring and Evaluation Officer at the National Democratic Institute (NDI) in Thailand. Korakot holds a Master of Public Administration (MPA) from Cornell University.
 

RESEARCH INTERESTS
 

• Political Accountability
• Civic Technology for Enhancing Access to Information and Political Participation
   

OTHER WORK EXPERIENCES
 

• Teaching Assistant, International Relations & Political Science Department (2024-2025)
• Monitoring and Evaluation Officer, National Democratic Institute (NDI) Thailand (2020-2022)
• Co-Founder, Career Impact Social Enterprise (2018-2020)
• Parliamentary Human Resources Officer, Parliament of Thailand (2015-2019)
   

AFILIATIONS
 

• Global Shapers
• World Economic Forum