What to expect once you contact Antenne H?
All complaints will be taken seriously and will be investigated promptly. All parties involved will be treated fairly and with respect.
There are two ways in which harassment may be dealt with: the informal approach and the formal approach.
Although there is an expectation that every effort will be made to resolve complaints of harassment through informal procedures, there are situations in which the victim feels at serious risk of harm. In such cases, the complaint will be regarded as a matter of urgency, in which case the police may become involved, if necessary.
Choosing an informal approach: If at all possible, any person who feels subjected to any kind of harassment should consider telling the individual(s) concerned that their behaviour is offensive and ask them to stop, indicating that such behaviour is interpreted as harassment and that the Institute does not tolerate it as stipulated in both the Code of Conduct and the Policy. Such action may be sufficient to stop the offensive behaviour.
If, however, this approach does not work or is not appropriate, support and guidance on how to take the matter further in an informal way can be given by Antenne H, which may also take on the role of mediator.
In this case, the designated Antenne H member (or two members) will conduct informal meetings with the victim and the alleged harasser separately, and will advise of the outcome of the discussions in writing within one week of the meetings, setting out clearly what was discussed and the decision made. It should be noted that full background details of the discussions may not always be fully disclosed, in order to protect confidentiality.
In some cases more formal action might be required, in which case Antenne H will then:
- Investigate the complaint
- Inform the individual causing offence in writing, within one week of receipt of the complaint if possible, that a formal complaint has been made
- Call separate meetings with the victim and the alleged harasser in order to attempt to resolve the matter. If both parties agree, a joint meeting may be convened instead of separate investigatory meetings. If witnesses are to be involved, they will be contacted and reminded that all matters are dealt with in strict confidentiality.
- Reply in writing to all parties advising of the outcome of the investigation and the decision.
- If the outcome is not satisfactory and the harassment continues, the matter may be taken further by the victim as described in the formal procedures.
In order to get in touch with a member of Antenne H, you may either contact any of its members or complete the anonymous short form. You may also request a meeting through this form if you would like us to take the matter further.
A victim should not be forced to tell her/his story over and over again, you may choose who you wish to talk to or be assigned to a particular person. Although members of Antenne H work together, you will only have one person at the receiving end, unless specified differently.
Once you contact Antenne H, you should expect:
- Acknowledgment that your case was received and will be treated within three working days
- That all matters will be treated with complete confidentiality
- That you (the victim or witness) will be heard and listened to. Please note that you may be asked to describe the facts – writing down the facts can be very helpful
- To be given information about external and specialised services/organisations or help networks such as LAVI and/or Viol Secours
- To be informed about both informal and formal procedures
During the first appointment, a few points will be addressed, such as:
- Making a chronology of the facts and their negative impact if possible
- Exploring together possible ways and means to bring the harassment to an end and planning the follow-up actions (personal actions, discussion with the implicated person, mediation, conciliation, intervention with the hierarchy or colleagues, etc.)
- Deciding together which actions the Antenne H member will take and the expected timeframe. If agreed, the Antenne H member may approach the alleged harasser
- Scheduling a new appointment
During the second appointment, the situation is re-assessed:
- The results of actions taken by both parties (victim and the Antenne H member) will be communicated and evaluated.
- If the situation persists, the case will be taken to the highest level (direction)
- A new follow-up will be considered in order to find an acceptable solution